Knowledge base

• Payment was made through a bank. Why did I receive a letter that the order was not paid?
• I have problems with payment.
• How to pay for an order?
• Can I cancel my order after payment and get my money back?
• Do you have any guarantee of security for payments made by credit card?
• All questions (7)

• How to place an order for an electronic license?
• Is it obligatory to register on the website?
• Can I place an order without e-mail?
• Can I come and buy at the office?
• Can I disagree with the rules for the sale and processing of personal data?
• All questions (7)

• When will I receive a letter with a key?
• I entered my email incorrectly, what should I do?
• The key letter is not received
• What is the "electronic delivery"?
• Does the payment method affect the delivery time?

• What is "Automatic renewal"?
• How to turn off auto-renewal?
• I was charged but don't know why
• Why do I have auto-renewal enabled?
• When will the funds be charged for the license upon auto-renewal?

• I want to get a refund

• How to place an order for a legal entity
• How to pay for an order as a legal entity

• Will the order be delivered for sure after payment?
• Does the store guarantee quality of supplied software?
• Does the store guarantee personal data security?