The key letter is not received
We can solve it.
In most cases, the keys are sent instantly upon receipt of payment. Information about this is contained on the order page.
So, 15 minutes have passed after payment and there is still no letter:
It could be in the SPAM folder. Check it out, please.
- An error was made while entering your e-mail address.
Please, fill the form below with information that you are sure about - the order number or an erroneous e-mail and the correct email address that you wish to get a license letter.
Support specialists are available from 8 am to 9 pm daily, within a few hours the issue will be resolved. - You have chosen a non-online payment (bank card for ex). In this case payment may not be credited to our account immediately. If you need to get the key before the money arrive, please send a confirmation of payment to our email: sales.ecom@softline.com. We will help.
- The license does not have instant delivery. For some licenses, we need time to generate a key or transfer data to the developer. Information about this is always indicated when placing an order.
- For some reason, the key was not generated correctly. Unfortunately, this is a rare thng but it happens. In this case we immediately see the information on such errors and resolve the issue within 1 business day. We are always ready to comment on the situation - please contact us: sales.ecom@softline.com.
